Returns, Refunds, Shipping, Live Arrival and DOA Policy

Live Animals

ADHD Aquatics no longer offers shipping on live animals. sorry for the inconvenience.

 

Local Animal & Plant Sales

 

All sales on living creatures and plants are final. After the animal or plant leaves ADHD Aquatics the consumer assumes full responsibility for the life of the creature or plant. Please ensure you are prepared to accept this responsibility. If the animal or plant becomes sick or dies after it leaves ADHD Aquatics there will be no refunds, exchanges, returns, replacements, or discounts given. Sorry for any inconvenience. All of our fish, shrimp, snails, and plants are cared for and live very happy healthy lives at ADHD Aquatics with proper care. We will never sell you inferior or weak/sick animals or plants. 

 

Returns
We have a 10-day return policy on hard goods, which means you have 10 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at adhdaquatics@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at adhdaquatics@gmail.com.

Damages and issues
Please inspect your hard goods and merch order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Right to Refuse Business

At ADHD Aquatics, we strive to maintain a welcoming and inclusive environment for all our customers. However, we reserve the right to refuse service to anyone for any reason that may compromise the safety, comfort, or integrity of our establishment or staff. This policy ensures that we uphold our standards of excellence and prioritize the well-being of everyone within our premises. We appreciate your understanding and cooperation in creating a positive experience for all who engage with our services.

Warm regards,
The ADHD Aquatics Team